[PDF.24ww] IT Service Management: A Guide for ITIL Foundation Exam Candidates

IT Service Management: A Guide for ITIL Foundation Exam Candidates

[PDF.ct57] IT Service Management: A Guide for ITIL Foundation Exam Candidates

IT Service Management: A  Ernest Brewster, Richard Griffiths, Aidan Lawes epub
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 | #2217813 in Books |  2012-05-08 | Original language:English | PDF # 1 |  9.61 x.51 x6.69l,.86 | File type: PDF | 240 pages

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||4 of 4 people found the following review helpful.| Did the trick for me - ITIL certified|By D. Read|I found this to be a good study guide for the ITIL Foundation test, and also as a good overview of the basic ITIL IT Service Management material. So, I'd say it's a good book to purchase even if you don't plan to take the test. The ITIL Foundation test was not one of the hardest certification tests I ever took, but it was designe|About the Author|Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following addi...

You can specify the type of files you want, for your device.IT Service Management: A Guide for ITIL Foundation Exam Candidates   |  Ernest Brewster, Richard Griffiths, Aidan Lawes. I was recommended this book by a dear friend of mine.

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