[PDF.74uo] This Is Service Design Doing: Applying Service Design and Design Thinking in the Real World
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This Is Service Design Doing: Applying Service Design and Design Thinking in the Real World
Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
[PDF.jr51] This Is Service Design Doing: Applying Service Design and Design Thinking in the Real World
This Is Service Design Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider epub This Is Service Design Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider pdf download This Is Service Design Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider pdf file This Is Service Design Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider audiobook This Is Service Design Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider book review This Is Service Design Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider summary
| #35076 in Books | 2017-08-05 | Original language:English | PDF # 1 | 9.25 x.59 x7.52l,.0 | File type: PDF | 500 pages||About the Author|
|Marc Stickdorn is a trainer and consultant for service design thinking from Germany. With a background in strategic management and information systems, he supports organisations to build up knowledge in the field of service design and help
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.
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