[PDF.36zb] Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles)

Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles)

[PDF.sx66] Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles)

Service Desk and Incident  Peter Wheatcroft epub
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 | #3871589 in Books |  2014-07-28 | Original language:English | PDF # 1 |  7.80 x.31 x5.08l,.26 | File type: PDF | 146 pages

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|| |One of the key challenges to delivering great IT service is both the recognition of the role of the service desk and the need to drive process rigour and positive people interactions simultaneously. This book thoughtfully combines all that is at the heart of s

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures relating to the management of incidents and service requests and handling the communication between an IT provider and its users. This book gives an excellent introduction to the role, covering areas such as purpose, required skills and career progressi...

You can specify the type of files you want, for your gadget.Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles)   |  Peter Wheatcroft. A good, fresh read, highly recommended.

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