[PDF.14lq] CTI Solutions and Systems: How to Put Computer Telephony Integration to Work
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CTI Solutions and Systems: How to Put Computer Telephony Integration to Work
Michael Bayer
[PDF.hk73] CTI Solutions and Systems: How to Put Computer Telephony Integration to Work
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| #4232483 in Books | 1997-02-27 | Original language:English | 9.50 x7.50 x1.50l, | File type: PDF | 566 pages||22 of 22 people found the following review helpful.| Good basic overview of CTI concepts, particularly telephony|By A Customer|This book is a good introduction to CTI for someone who has little or no CTI experience but is well versed in computer technology and has a top level understanding of data networking (LAN & WAN). Readers who are contemplating evaluation and purchase of CTI Solutions for their business are well served b|From the Back Cover|Join the CTI Recolution! CTI Solutions and Systems: How to Put Computer Telephony Integration to Work is the definitive introduction to the concepts, technologies, and standards that allow the easy integration of computers and telephone syste
This guide covers the essential standards and components of Computer Telephony Integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. It shows information professionals how to use CTI to save time, reduce costs and improve customer service. An overview of the commercial CTI marketplace is provided, and the emerging standards and specification of the new CTI standard is described. Detailed case studies demonst...
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